ServiceNow Metrics
Made Simple
Is your ServiceNow based Service Desk costing you money and time?
Do you spend hours a week (or a day) running reports to determine your your agent's productivity?
Is your ServiceDesk Right Sized for your Organization's needs?
Are you still exporting data to Excel, writing INSANE formulas, just to find out these answers?
We used to. Then we created ServiceMetrix, and now the information on agent productivity, ticket aging, calls, and much more are now at our fingertips. And it can be yours now as well.
“Finally, my CIO is happy with my ServiceDesk. - Josh P ”
About the Product
If you run ServiceNow and need to "know" more, then ServiceMetrix is your goto tool. With our robust dashboards, reports, and KPIs, YOU will be in control of the desk.
Make ServiceNow Work for YOU
ServiceNow is a great platform.
But it has limits when it comes to tracking your ServiceDesk.
We solved this problem by creating custom KPI's, and then building a system around them to enable visibility of potential sales technology challenges, revenue loss issues, and employee performance issues.
"I no longer have to spend hours building reports for the CIO, or HR. Everything I need is right in front of me, and then some!
Rich Bailey - ServiceDesk Manager
Know instantly if tickets are stale
The worst thing for an organization is losing valuable time and money because of a ServiceDesk ticket that is not being worked on. With ServiceMetrix, you will know when tickets are going stale.
Daily, Weekly, Monthly Stats for your Agents at a glance.
No more coming back to work at night, or over the weekend just to get the data you need for your Excel spreadsheet. The data is right here, and available instantly.
Integrate with your VOIP for REAL call statistics from ONE PORTAL.
You won't need to run multiple portals to retrieve call data. Its all available, with detailed state times, call times, wrap up times, and more.
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