ServiceMetrixBY REPORTIFY

ITSM. PSA. CMDB. OPERATIONS. ONE CLEAR PICTURE.

Your IT systems have the data. ServiceMetrix connects it, finds the patterns, and tells you what needs attention.

Turn tickets, assets, alerts and operational data into a single, clearer view of service performance — for today and tomorrow.

See how it works View example reports

ITSM · PSA · CMDB · IT Operations · Insights · Action

From data to decisions.
Before small issues become big ones.

Service overview
Total tickets1,482↓ 12%
SLA compliance83%↑ 4%
Open / aging97↑ 23%
At risk12↑ 140%
Tickets by category · Pareto
Access
Software
Hardware
Network
Other
Year over yearPrior year ● Current year
Active alerts
!SLA at risk12 approaching breach
!Repeat incidentsSame service, again
!ServiceNow incidentOpen beyond target
!Unusual volumeAbove normal pattern

Illustrative interface · example figures, not customer results

▱Service delivery
& ITSM

Tickets, requests, incidents, assignments and SLA performance across your tools.

 ▤CMDB & asset
intelligence

Connect devices, configuration items and ownership. Find what’s missing.

 ▥Operational
insights

Year-over-year trends, Pareto analysis and recurring issue detection.

 ✉Morning
intelligence

Automated email summaries that bring the story to you.

 ♧Proactive
alerts

Get notified when something needs attention — before it escalates.

TURN DISCONNECTED DATA INTO A COMPLETE STORY.

One platform.
A clearer picture.

ServiceMetrix brings together your PSA, ServiceNow, CMDB, monitoring and other systems to show how people, devices and services are connected.

  • Eliminate blind spots across tools
  • Uncover the conditions behind recurring issues
  • Give managers the information they need to act
Explore how it works
● From your tools to a clearer service picture
Your data sources
SServiceNowITSM / CMDB
JJiraIT Ops / Service Desk
SSyncro / PSAService & RMM
NNinjaOneRMM
ITIT Glue / CMDBDocumentation
UUniFiNetwork / Devices
☎Voice systemsCalls / Activity
…and other applicable sources
●ServiceMetrixCONNECT · ANALYZE · REVEAL
A complete view
◉Service performance & SLAs
▤Asset & CMDB insight
◫Operational correlation
▥Trends & Pareto analysis
✉Morning summaries
♧Proactive alerts

Connection scope depends on each system and the integrations enabled for your organization.

REAL INSIGHTS. REAL QUESTIONS.

Find the 20% that’s driving 80% of the work.

Identify major pain points, recurring issues and high-impact opportunities with built-in Pareto analysis and year-over-year comparisons.

See example analytics
Tickets by category · example period
Access / Account28%
Software18%
Hardware14%
Network10%
Email8%
Other22%
Illustrative analytics — figures shown are examples, not customer results.

START THE DAY INFORMED.

The morning email that keeps you ahead.

Get a concise, data-driven summary of what happened, what’s changing, and what needs your attention — without opening a dashboard.

  • Yesterday’s highlights and trends
  • SLA risks and aging work
  • Top ticket drivers and Pareto patterns
  • Notable alerts and recurring issues
See a sample email

BUILT FOR REAL-WORLD TEAMS.

Different roles.
Same operational truth.

Whether you run an MSP, an internal IT organization, or both, ServiceMetrix gives every team the visibility they need.

Talk through your use case
IT professional working with monitoring screens

MSPs & service providers

Connect service, billing, device and customer evidence.

Discuss your operation →
Internal IT support professional at work

Internal IT / Enterprise

Bring ServiceNow, ITSM, CMDB and operations into view.

Discuss your operation →

Hybrid environments

Bring managed and internal IT data together for one view.

Discuss your operation →

BETTER SERVICE THROUGH METRICS.

Turn your data into better decisions.

See how ServiceMetrix can help your team work smarter, respond faster and identify problems — not just report on them.

Start a conversation